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Debbie DeMars

For the past four years, as an independent consultant, Debbie has worked with clients on creating sustainable service systems, human resources plans, training, and project development. Prior to starting her practice, she gained 20 years of business experience with the Walt Disney Company. She held various positions within the company including: starting as frontline employee in Quick Service, spending several years in Human Resources management, and completing her tenure as Director of Operations for Theme Parks & Resorts. During her six years as an executive within the company she is proud to have been a part of the following:
  • Led cross-functional executive team to develop initial four-year master plan for human resources for Hong Kong Disneyland, a 5,000 + employee base project, including initial research gathering in Hong Kong.
  • As part of the executive team, led set up initial operations for $800 million expansion which generated highest guest satisfaction ratings for employee performance in initial year as compared to all WDW theme parks.
  • Served on executive-level, human resources steering committee charged with realigning training delivery for entry-level through executive-level management, impacting over 8,000 + management. Process improvements involved classes offered, experiential learning, transfer of skills to the work environment, and e-learning.
  • Developed strategy for improving employee knowledge of performance and Guest Service expectations. Program was implemented across all domestic theme parks.

As part of her independent practice, Debbie has worked with corporate clients, governmental agencies, associations, and non-profits on several key initiatives, including:

  • Through a partnership arrangement, managed operational transition efforts for a major government expansion in Washington, D.C., which included organizational development, budget development, policy determination, and operational planning for this multi-million dollar expansion.
  • Led the three year strategic plan development for a large non-profit organization in Central Florida, which included creating alignment with the Board of Directors and Executive Staff regarding future direction and aligning performance planning and compensation plans to correlate with the strategic plan.
  • Took a short-term leadership role as the Vice President of Operations for a leisure company for which she provided operational leadership for 16 properties in the company’s portfolio.

Debbie’s partial client list includes: American Zoo and Aquarium Association, American Physical Therapist Association, American Red Cross of Central Florida, Darden Restaurants, Department of Defense, Hard Rock Park, Health Central, Hewitt Associates, Las Vegas Springs Preserve, MS&T, National Park Service, Quest, Inc., Skanska USA Civil, Southern Healthcare Management, and the U.S. Capitol Visitor Center.

She is a graduate of the Crummer Graduate School of Business Management Program/Rollins College and the Human Resources Development Program (SHRM)/University of Central Florida. She is a member of the CFC-ASTD and Women’s Leadership Network of Orlando.