A large, international law firm

An international law firm engaged StCCG to create a defined set of processes and a knowledge base that would support the recruitment and on-boarding of very senior, highly compensated attorneys. The firm required a consistent and deliberate process across many offices, and and methodology to meet aggressive strategic growth goals.

To gain a clear perspective on the current state and best practices being used, interviews were conducted with newly hired experienced attorneys, internal firm executives, and the firm’s own executive search firms. Data regarding best practices, benefits, cultural needs and differences, etc. was collected, summarized, and catalogued for development into an enterprise-wide intranet site reaching all offices and executives worldwide. A subsequent recruitment process roadmap was developed and disseminated to all worldwide offices ensuring consistent recruitment practices would be followed.

Global Technology and Management Consulting Professional Services Firm

In support of a new Key Account sales strategy, StCCG designed, developed and delivered a new Key Account Development Process to support key account teams globally for the firm’s top accounts. StCCG supported over 80 key account teams with hands-on account learning workshops, executive coaching on new sales approach, company issue research support, and knowledge tools to help teams identify key account business issues, and the process for linking issues to solutions. StCCG helped identify common issues across industries and helped set the research agenda for firm-wide points-of-view development.

To support the Key Account strategy, StCCG also designed, developed, and implemented an enterprise-wide Client Service Process to establish a common process architecture for its go-to-market strategy. This included the dramatic simplification of processes, and the elimination of duplicative processes. Finally, StCCG helped create a one-stop KM portal to house the new simplified client service process, and helped surround the new processes with key common tools for the new client service process.



Fortune 50 Retailer

StCCG designed, developed, and installed a comprehensive intranet-based Marketing Portal to house all key internal and external trend insights, information, news, strategies, and company points-of-view on consumer trends. This included the complete end-to-end KM development processes of: Needs assessment, Design of user experience, Development of content and authoring processes, Deployment, Support operations, and Change enablement.

In addition, StCCG designed the critical Common Processes and supporting Knowledge Management Capability for the entire international sourcing organization of the retailer. This included developing and simplifying global sourcing, production management and vendor management processes, linking to new sourcing roles and responsibilities, creating new templates and tools, developing training on the new processes, and ensuring operational linkages to key supporting content.

Finally, StCCG consulted with, and coached, senior Black Belts of the firms Six Sigma team on the design, development, training and coaching for a comprehensive Process Architecture Methodology. Through coaching, StCCG helped the Six Sigma teams, and company project teams, analyze, improve, and create knowledge management systems for multiple improvement projects.