A large, retail, hospitality, entertainment start-up

StCCG was engaged by a large commercial developer to design a workforce strategy, full Human Resource operations and complete build out of the employee developmental lifecycle. The start-up was being designed and developed to offer a new level of both employee and customer experience in the areas of upscale retail, hospitality and entertainment and was to go from a start-up of a couple hundred people to eventually employing 50,000 people over the course of 2 years. StCCG designed all aspects of the workforce program and managed a team of approximately 50 HR and Learning professionals from 6 consulting firms in building out the program.

One of the core components of our workforce design was to create an on-boarding and on-going enculturation program that would ensure the success of the employees, minimize their time to competency and provide a customer experience unlike any others in these industries. We created a training curriculum that was focused on employee engagement and customer service/satisfaction.

A large hotel and resort management company

StCCG is currently working with a large hotel and resort management company to redesign their employee selection processes and train interviewers at properties across the United States. Our team worked with the leadership of the management company and with their parent company, a national real estate organization to identify competencies critical to the success of their company. After defining and vetting the competencies with leadership, StCCG lead a multi-location project team to design a competency based approach to hiring that could be successful across a wide variety of properties.

In addition to collaborating on change management, communication and implementation planning, StCCG developed two training programs; Competency Based Hiring and Critical Behavior Interviewing. Our team is now in the process of training a team of experienced HR leaders to roll the training out nation-wide.