Specialized Professional Competence
Bob, co-founder of St. Charles Consulting Group (StCCG), leads services to clients in the areas of knowledge sharing solutions, process simplification and other enabling solutions to support client core business strategies. Bob brings to his clients over 30 years of experience and client service in the broad fields of knowledge management, business process design, and implementation of organizational change.

Experience/Background
In recent years, Bob has led the design and development of numerous complex client assignments involving process design and knowledge sharing in such areas as new product development, supply chain, finance, human resources, customer service, and key customer account management. He has also supported client Six Sigma teams in the design and implementation of comprehensive process architectures, methodologies and training.

Prior to his work with StCCG, Bob was a senior partner with Arthur Andersen, with firm-wide leadership positions in knowledge management, common process implementation and best practices solutions. At Andersen, he led several world-wide implementation initiatives in knowledge sharing and best practices. Over the years, Bob has developed numerous thought leadership concepts and models and created comprehensive Knowledge Management Assessment Tools. He helped create the Universal Process Classification Scheme, which has for years been recognized as an industry standard for establishing a common process view of business.

Bob’s expertise has kept him in demand with clients in industries such as professional services, financial services, technology consulting and retail.

Education/Professional Achievements
Bob is the author of a best selling book, Best Practices: Building Your Business with Customer-Focused Solutions. He has been featured in numerous print publications including the New York Times, CFO Magazine, CIO Magazine, and Industry Week. He has given numerous speeches on knowledge sharing and process design. Bob holds a Bachelor’s degree in business administration with a focus on Accounting and Finance from St. Thomas University in St. Paul, Minnesota.

Contact Information
rhiebeler@stccg.com