Bookstore

We are pleased to offer several publications through our online store. Please review the titles described below, and follow the indicated links to place an order. Feel free to come back and visit from time to time, as we add new titles and other resources that will help prepare your people for your tomorrow. Thanks for your interest!

CPE Field Guide: The Definitive Operations Guide for Developers of Training for CPAs by Ross Stern and Rod Mebane

CPE Field Guide: The Definitive Operations Guide for Developers of Training for CPAs

by Ross Stern and Rod Mebane

The CPE Field Guide is a well-organized collection of tips, tools, and templates for creating effective and engaging training programs for CPAs that satisfy the rigorous standards for Continuing Professional Education (CPE). It is complete with 46 different tools organized according to a “5D” model used to chart the program creation process: Define, Design, Develop, Deliver, and Document. The CPE Field Guide is a must-have for anyone involved with the creation of CPE program.

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Process Visibility by Robert Hiebeler

Process Visibility

by Robert Hiebeler

Process Visibility helps everyone – employees, customers, and partners, alike – see and understand an organization’s operations from beginning to end. And in so doing, it creates a common language that enables people to capture, share, and create institutional knowledge with ease. Competency spreads throughout the organization, collaboration increases, and problem solving becomes easier as a company’s supporting resources – training, tools, and policies – become readily available and discernible to all. Simply put, Process Visibility gives people what they need, when they need it, to do their jobs well every day.

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Map Your Processes by Robert Hiebeler

Map Your Processes

by Robert Hiebeler

This book shows a new way of seeing and describing business processes. Robert Hiebeler’s methodology and presentation style simplifies and clarifies the pertinent actions and procedures that make up each process, from beginning to end. As processes are mapped, a common language will emerge that allows people to easily capture, share, and create institutional knowledge. The result: Creativity blossoms, competency spreads, collaboration increases, and problem solving improves as a company’s training, tools, and procedures become accessible to all.

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Profit From Your Processes by Robert Hiebeler

Profit From Your Processes

by Robert Hiebeler

In the third installment of his series on Process Visibility, Robert Hiebeler shows how companies can enhance their customers’ experiences while building employee skill and loyalty, both of which lead to improved profitability. He shares three case studies that vividly proves his point.

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